Terms of Service

Scholarships

Your payment for our products and services helps us make more positive change. We give away a minimum of 20% of all of our content for free, and revenue generated from sales of courses, handbooks and toolkits helps us design, develop and create more creative tools for activating positive change.

Your payment not only covers the expenses of creating and running courses and programs. It helps us build forward, add more programs and projects, and offer scholarship assistance as part of our equity access policy.

As part of our goal to make our programs equitable, we offer both partial scholarships and payment plans. We award a limited number of scholarships based on demonstrated need to select courses and programs.

Needs Based Application

We fund these to promote equitable access to our programs. Please help us build change by only applying for a scholarship if you have a clear need and have no other way of raising the tuition costs.

If you need a scholarship or alternative payment plan for any of our products or services, you can apply at any time. Requests are reviewed on an individual basis, and you will be notified by email only if your request has been approved.

Please note that scholarships are not available for Certification tracks, as they require significant human resources from the UnSchool to manage and run.

Payment Terms

General Payment Terms

All prices are listed in USD. You must pay upfront before access is granted to a program unless an installment option is provided. If you sign up for an installment payment plan, you must make all the payments fully for that course/program, unless you cancel in accordance with our Terms and Conditions outlined below.

You must cancel payment plans before the next payment is due. You can request a pause on payment plans for up to three months by getting in touch.

General Refund Terms

For online and digital products*, refund requests must be made within 48 hours of the purchase being completed. To qualify for a refund, you must provide proof of why this curriculum does not work for you.

All refund requests are considered on a case-by-case basis, and issued at our discretion. We reserve the right to deny a refund. We do not refund for buyer’s remorse or budgetary reasons, so please be thoughtful about your purchases.

All approved refunds will be processed within 30 days of notification of cancellation. Refunds will only be returned to the credit card used for processing the original payment, minus processing fees. After the 48-hour refund period has passed, no refunds will be issued.

*We do not offer refunds on toolkits, handbooks and other downloadable products. If your purchase was not the right fit, we are happy to swap to something else of the same value or offer an equivalent credit for any of our other products.

Certificates & Certification

We offer two types of certificates at the UnSchool. Certificates of Completion are issued for most single courses to demonstrate that you completed all the materials.

Certification applies to the Practitioner, UnMasters and Educator programs, and these each require a live panel presentation for final assessment.

In order to obtain a certificate of completion or certification for a course or program, you must pay all your financial obligations. All tuition fees must be paid in full before a certificate will be issued. We will not issue a certificate unless tuition is paid and all coursework is completed.

You must complete all required course learning challenges and tasks. This differs for every program, so please check the course documentation included with each course to ensure you have completed all required aspects. We reserve the right to refuse certification and to change course requirements at any time.

We also reserve the right to revoke any issued certificates or certification at any point for any reason. You are not entitled to use our content, logos, name or brand, unless given permission in writing by a valid UnSchool representative to do so.

If you are the recipient of a scholarship or tuition reduction, you are still required to complete all the challenges and required elements in order to apply for certification.

The UnSchool maintains the exclusive rights to all the IP of the content.

Certificates of Completion and Certifications can be revoked at any time.

We reserve the right to cancel your subscription or certification at any time.

We expect all certified alumni to respect others and act in accordance with the mission, values and objectives of the UnSchool.

Certification Program Payments – In Full

If you have paid in full upfront on a Certification Track over $1,000 USD, you have 7 days to request a refund. Refunds will be minus any processing fees.

Certification Program Payments – Installments

To make tuition more manageable, the tuition is broken down into smaller monthly payments. To apply for your final certification, your tuition must be paid in full.

• Practitioner Program – 6 monthly payments
• UnMasters Program – 10 monthly payments
• Educator Program – 15 monthly payments

Certification Program Swaps

We do offer at our discretion the option to change certification programs. This is provided on a case-by-case basis at our discretion. You will need to pay the difference in tuition if you upgrade, and we can’t offer refunds if you downgrade. We will do our best to help you with what you need. You can suspend your payments and progress at any time for up to 3 months without it affecting your progress.

Contact us via email to discuss the options so you can retain your progress.

Program Certification

Completion of a Practitioner, UnMasters or Educator certification program does not guarantee your certification. You must complete all required elements and submit them to the UnSchool along with a certification request and presentation. Upon successful completion of all the program requirements and upon agreement of the  panel, you will be awarded certification in the applicable program.

Educator Program Certification

As a certified Educator, you must adhere to the UnSchool Brand and Playbook Guidelines for anything related to our brand, method or IP.  Educator certification does not automatically allow you to run UnSchool programs; you must have an agreement with us in place to do so. A certified Educator could be issued with a contract to utilize based on the arranged agreement.

Live online programs and in-person workshops payment terms

You must pay in full up front to secure your place in the program. We accept payments through a secure online booking service (Stripe and Thinkific Payments).

We accept direct deposits by request only into our bank account, with a 5% processing fee applied to each direct deposit.

We understand that unexpected things can arise from time to time and a cancellation may have to occur. For our in-person and live online programs only, we offer refunds that are designed to accommodate your needs with consideration to the feasibility of rebooking your spot and potential loss to program revenue.

Refund Terms

• Within 48 hours of payment being made, 100% refund (minus any credit card processing fees).
• Within 45 days of the program start date, 80% refund.
• Within 30 to 14 days of the program start date, 50% refund.
• Within 14 days of the program start date, no refund.

Once the program has started, no refunds are offered if you are unable to continue the program with the live or in-person sessions.  At our discretion, we may offer you a credit for the equivalent payment amount to be used in our online school. You must clearly demonstrate that your reasons for not attending are unavoidable. If you change your mind, we do not offer refunds.

Accreditation

The UnSchool is not accredited by any third-party institution or official body.

We issue certificates via a third-party platform called Accredible only upon successful and demonstrable completion of all course elements. If you do not satisfactorily complete all the required tasks set up for the program, you will not be eligible for the certification, validation, alumni status or any other award or recognition offered by The UnSchool.

For in-person and live programs, the lead educator will determine if you have satisfactorily completed all required tasks before confirming accreditation or alumni status.

For certification programs (Educator, UnMasters and Practitioner), you will demonstrate your knowledge through a combination of your process journal, the final challenge interview, mentor sessions and the completion checklist.

Technical Requirements

For short courses and classes, quizzes and other interactive elements built into the program determine your completion status. You must click on the ‘complete and continue’ button at the bottom of each page for it to register as complete in the system.

It is your responsibility to review all course materials to ensure you have completed the required elements in order to be issued a certificate of completion.

Completion certifications, points and credits are dependent on the class or program being completed. You must have full attendance and/or activities/modules completed to be eligible or any award issued by The UnSchool.

We reserve the right to revoke alumni status, certificates, credits and any other unschool-issued award at any time for any reason.